VIRTUAL ASSISANT & MARKETING CASE STUDY

CHEF CORDELIA

CHOOSING THE BOUTIQUE COO

Chef Cordelia felt understood by The Boutique COO when describing their business needs, while they weren’t entirely sure where to start. After their free strategy chat, they felt like TBC was the down-to-earth partner that shared similar values with them.

Another VA company they interviewed didn't seem authentic in their responses; they were "yes" people, but Chef Cordelia’s team didn't feel they really listened & understood their challenges and, therefore, lacked trust.

SIGNIFICANT OUTCOMES FOR THE BUSINESS

“TBC has allowed me to delegate tasks, freeing up my time for other important objectives, in addition to giving me some freedom back for a better work/life balance”

IMPROVED SERVICE DELIVERY BY OUTSOURCING ADMIN

Since the events industry is very people-forward, important but tedious admin tasks always got pushed to the deadline, and I ended up working late too often. Now that TBC’s VA are operating things in the background, important admin work like gratuity sheets & event guest lists are always delivered ahead of schedule.

NO MORE INQUIRIES FALLING THROUGH THE CRACKS

Before hiring TBC, Chef Cordelia felt like she could never keep up with our incoming calls, let alone respond to her emails. With her VA managing her inbox and answering her phone, Cordelia can now trust that her clients are getting timely responses and are never missed, no matter how busy her day out in the field gets.

STELLAR RESPONSE TIMES SET HER APART FROM COMPETITION

What used to be one of Chef Cordelia’s downfalls as her business grew, has now become her superpower. Clients are incredibly pleased & impressed that they receive a callback in a matter of hours. They have expressed their gratitude and acknowledge how this has made them feel valued by the team!

Since hiring TBC, Chef Cordelia’s team has had more time. By delegating administrative tasks to their virtual assistant, the team has been able to focus on what matters and work on larger business goals to grow the brand in the long term.

THE BIGGEST IMPACT

"The improved attention to each incoming lead has led to more bookings, which is always good for business.

- Cordelia Culver Peterson, Owner + CEO of Chef Cordelia

ADVICE FROM CHEF CORDELIA

“Letting go can be scary but starting slow is okay. The reward is greater than the risk and like anything, the more time you invest in the training of the tasks, the more time you'll get back later.”

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