CHOOSING THE BOUTIQUE COO
This professional services business chose to work with The Boutique COO after realizing that strong revenue alone wasn’t translating into profitability. Despite a full client roster, they were operating at a consistent 10–20% monthly loss due to mispriced services, lack of cost discipline, and inefficient performance structures. The Boutique COO restructured pricing to align with true delivery costs, introduced financial accountability systems, and improved marketing and team performance management. Within two months, monthly losses were cut in half, profitability was achieved by year-end, and the business now scales at roughly 3x every six months while maintaining strong financial health.
WITH FRACTIONAL CFO & COO SUPPORT, THE CLIENT REACHED PROFITABILITY
Before TBC:
Entered engagement with strong revenue but negative profitability and cash strain
Monthly losses averaging -10-20% margin despite active client roster
No cost discipline, miss-priced services, and inefficient performance structure
After TBC:
Implemented pricing restructuring aligned to delivery cost and margin targets
Introduced expense controls and financial accountability systems
Improved marketing efficiency and performance management across team and client delivery
THE BUSINESS IMPACT
Within 2 months losses reduced monthly by 50%
By end of year achieved full profitability
Ongoing outcome - business now grows roughly 3x every 6 months while maintaining financial health
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